❓ Collectiones.com – Frequently Asked Questions (FAQ)
🔹 General Questions
What is Collectiones.com?
Collectiones.com is an online store for home security, personal safety, and lifestyle accessories.
Are your products original?
Yes, all products are sourced from verified and trusted suppliers.
Do you offer seasonal collections?
Yes, we launch holiday and seasonal gift collections every year.
Is Collectiones.com safe to shop?
Absolutely. We use SSL encryption to secure all transactions.
Do you sell internationally?
Yes, we ship worldwide depending on product availability.
🛒 Ordering and Payment
How can I place an order?
Simply add items to your cart and proceed to checkout.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment gateways.
Can I pay cash on delivery?
Yes, Currently, we don’t offer COD.
Will I receive a confirmation email?
Yes, you’ll get an order confirmation immediately after checkout.
Can I cancel my order?
Yes, within 24 hours of purchase by contacting support.
How can I place an order?
🔑 Personal Safety Products
What is a safety keychain set?
A bundle with alarm, pepper spray holder, self-defense tools, and accessories.
Is the safety alarm loud enough?
Yes, up to 130dB, enough to attract attention quickly.
Who should use a safety keychain?
Students, travelers, night workers—anyone wanting extra safety.
Can I gift a safety keychain?
Yes, they make thoughtful seasonal gifts.
Are safety keychains legal everywhere?
It depends on your country—check local laws.
🏠 Home Security Products
What is a smart door lock?
UA digital lock that works with code, fingerprint, or phone app.
Do I need Wi-Fi for smart cameras?
Yes, most require Wi-Fi for live monitoring.
Are your alarms battery-operated?
Yes, with long-lasting batteries for backup.
Can I install these products myself?
Yes, most are DIY-friendly with simple instructions.
Do you provide installation guides? ?
Yes, product manuals and guides are included.
✈️ Shipping and Delivery
How long does delivery take?
Usually 7–15 business days depending on location.
Do you provide tracking?
Yes, tracking details are emailed once your order ships.
How much is shipping cost?
We offer free or low-cost shipping, depending on product type.
Do you ship to PO boxes?
In most cases, yes.
What if my package is delayed?
Contact our support ( service@onlineshopping.team ) we’ll assist with tracking and updates.
